Bringing a complaint to us in Complaints process 29/07/2026 Guidance and resources on how you can bring your complaint to the Legal Ombudsman. Tagged: factsheets representative authority form complaint form scheme rules helping prisoners complaining
Best practice complaint handling guide in Good complaints handling 26/03/2024 The aim of this guide is to help you improve the overall service you provide to your customers. By sharing best practice with you, we hope you will be able to reduce the number of complaints that are escalated to the Legal Ombudsman and improve service standards across the profession. Tagged: Signposting complaint handling best practice scheme rules language responding to complaints final response remedies
Technical advice desk in Learning Resources 26/03/2024 Advice line for technical queries from service providers Tagged: How we work Our approach Scheme Rules FAQs case studies LeO process complaint handling advice
What are the time limits for complaints referred to the Legal Ombudsman before 1 April 2023? in FAQs 15/03/2024 Tagged: old scheme rules
What if we can't agree about how to resolve my complaint? in FAQs 26/03/2024 Tagged: old scheme rules
Are there situations where you may not decide to investigate a complaint? in FAQs 26/03/2024 Tagged: old scheme rules
