Best practice complaint handling guide 26/03/2024 The aim of this guide is to help you improve the overall service you provide to your customers. By sharing best practice with you, we hope you will be able to reduce the number of complaints that are escalated to the Legal Ombudsman and improve service standards across the profession. Tagged: Signposting complaint handling best practice scheme rules language responding to complaints final response remedies
Technical advice desk 26/03/2024 Advice line for technical queries from service providers Tagged: How we work Our approach Scheme Rules FAQs case studies LeO process complaint handling advice
What are the time limits for complaints referred to the Legal Ombudsman before 1 April 2023? 15/03/2024 Tagged: old scheme rules
Are there situations where you may not decide to investigate a complaint? 26/03/2024 Tagged: old scheme rules
