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Our service is for everyone who needs our help in resolving a service complaint. We make every effort to ensure that our website, our documents, and our service are easy to use and are accessible to everyone. We can do this by providing information in a different format such as large print, Braille, on an audio CD or audio file, or in another language.

The Legal Ombudsman has a strategy for ensuring that the principles of equality, diversity and inclusion (EDI) are at the heart of everything we do – both as an employer and as a public service.   

This page features our website accessibility statement. The website is run by the Legal Ombudsman and outlines the accessibility services that we provide. 

Our Policy Statement 2020 sets out why we publish the final decisions made by an ombudsman.

This factsheet explains how we look at complaints against service providers who are no longer open. Most of the complaints that are brought to us are about solicitors and the information here concentrates on those service providers.

Guidance and resources on how you can bring your complaint to the Legal Ombudsman.

Information about the different terms of reference and codes of practice for the OLC and its committees