What information do you share with the regulators? in FAQs 15/03/2024 Tagged: Memoranda of Understanding Legal Services Act 2007 Legal Service Board FAQs
My service provider has asked me to attend a meeting to discuss the complaint. Do I have to go? in FAQs 15/03/2024 Tagged: How to complain to your service provider FAQs First tier complaints handling
Who do I complain to? in FAQs 15/03/2024 Tagged: Complaints How to complain to your service provider Consumer journey FAQs
Do I need to complain to my service provider? in FAQs 15/03/2024 Tagged: customer journey resolving complaints How to complain to your service provider FAQs
How do I make sure my service provider knows I am complaining? in FAQs 15/03/2024 Tagged: FAQs Complaint letter template Complaint Checker Complaints we investigate
What if my service provider wants more than eight weeks to sort out my complaint? in FAQs 15/03/2024 Tagged: How to complain to your service provider FAQs First tier complaints handling
In what situations do we decide not to investigate a case? in FAQs 15/03/2024 Tagged: FAQs Complaints we investigate Complaints we do not investigate
Scheme Rule changes in LeO News 28 26/03/2024 Scheme Rule changes from 1 April 2023 – what they mean for you
Information Centre in Home 16/03/2026 All the key information, data, plans and reports from the Legal Ombudsman. Tagged: Information centre Corporate resources Learning resources Data centre FAQs Case studies news
The LeO Process in Learning Resources 11/03/2026 Guidance and resources on the ombudsman scheme Tagged: How we work Our approach Scheme Rules FAQs case studies LeO process
Technical advice desk in Learning Resources 26/03/2024 Advice line for technical queries from service providers Tagged: How we work Our approach Scheme Rules FAQs case studies LeO process complaint handling advice
When can I come to the Legal Ombudsman? in FAQs 26/03/2024 Tagged: FAQs First tier complaints handling How to complain to your service provider Consumer journey
What is a final response? in FAQs 15/03/2024 Tagged: Consumer journey First tier complaints handling How to complain to your service provider FAQs
Can I bring my complaint to you if I’ve got ongoing court proceedings or I’m taking negligence action? in FAQs 15/03/2024 Tagged: How to complain to your service provider Making a complaint How we work FAQs
