Schedule of matters reserved to the Office for Legal Complaints in Governance 03/06/2024 Schedule of matters reserved to the Office for Legal Complaints Tagged: OLC Office for Legal Complaints governance
Guidance: our approach to determining complaints in News 26/03/2024 Guidance: our approach to determining complaints Tagged: Guidance
Introducing the Model Complaints Resolution Procedure in News 26/06/2025 Introducing the Model Complaints Resolution Procedure
Updated guidance on complaints about costs in News 26/03/2024 Updated guidance on complaints about costs Tagged: Costs Guidance Costs Guidance
Model Complaints Resolution – Call for Input in LeO News 37 19/06/2026 Model Complaints Resolution – Call for Input
Introducing the Model Complaints Resolution Procedure in LeO News 35 03/10/2025 The Model Complaints Resolution Procedure is designed to support legal service providers to improve their complaints handling Tagged: LeO News
Investigating complaints - Information for service providers in Learning Resources 26/03/2024 Investigating complaints - Information for service providers
OLC launches Scheme Rules consultation in News 26/03/2024 Office for Legal Complaints launches Scheme Rules consultation Tagged: Press release Scheme Rules
The price of separation: Divorce related legal complaints and their causes in Preventing complaints 26/03/2024 The price of separation: Divorce related legal complaints and their causes
2025/26 - Quarter 3 complaints data in Complaints data 11/02/2026 2025/26 - Quarter 3 complaints data
2025/26 - Quarter 1 complaints data in Complaints data 04/11/2025 2025/26 - Quarter 1 complaints data
2025/26 - Quarter 2 complaints data in Complaints data 04/11/2025 2025/26 - Quarter 2 complaints data
The Language of Complaints research in Good complaints handling 26/03/2024 The Language of Complaints research
