Service failings caused emotional distress 26/03/2024 This firm caused unnecessary emotional distress with service failings in an immigration case...
Poor complaints handling results in additional impact and leads to higher remedies 31/03/2026 Poor complaints handling results in additional impact and leads to higher remedies
How to complain to your service provider 26/03/2024 This factsheet will tell you more about making a complaint to your legal service provider. Tagged: complaining to a lawyer complaining to a solicitor factsheets consumer journey
If you are unhappy with the service we have provided 15/07/2024 This factsheet tells you what actions you can take if you're unhappy with the service you have received from us. Tagged: complaint about Legal Ombudsman Factsheets
Invitation to Tender - Service Complaints Adjudicator 26/03/2024 Tender for Service Complaints Adjudicator
Investigating complaints - Information for service providers 26/03/2024 Investigating complaints - Information for service providers
How to complain to your service provider 26/03/2024 Our factsheet will tell you more about how we investigate your complaints. Tagged: complaint about a lawyer complaint about a solicitor factsheets make a complaint
Service providers should adapt communications to customers 31/03/2026 Service providers should adapt communications to customers
How to complain to your service provider 19/07/2024 How to complain to your service provider Tagged: How to complain complaints journey complaint letter template closed firm guidance How we work consumer journey Help for prisoners
Considered decisions, communicated clearly are consistent with a reasonable service 18/12/2025 Considered decisions, communicated clearly are consistent with a reasonable service
New self-service Customer Assessment Tool 26/03/2024 New self-service Customer Assessment Tool Tagged: Consumer resources
Losses needs to have been caused by the service provider’s service failing 27/11/2025 To direct a payment for a loss, that loss needs to have been caused by the service provider’s service failing
A client's dissatisfaction does not imply that the provider's service was unreasonable 17/02/2026 A client's dissatisfaction does not imply that the provider's service was unreasonable
New factsheet launched – Unhappy with our service 26/03/2024 New factsheet launched – Unhappy with our service Tagged: Consumer resources
