Complaints process in For Consumers 26/03/2024 Our resources help consumers make informed choices about resolving a complaint with their legal service provider. Tagged: case studies FAQs factsheets accessibility make a complaint
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Signposting consumers to the Legal Ombudsman in Learning Resources 24/06/2024 This signposting pack has been created to help you meet the statutory requirements. It includes suggested text you could use to signpost customers to the Legal Ombudsman (LeO) and when you should do this. Tagged: Signposting Consumer resources FAQs factsheets guidance Signpost
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New factsheet launched – Unhappy with our service in News 26/03/2024 New factsheet launched – Unhappy with our service Tagged: Consumer resources
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