Guidance: Scheme Rules in Learning Resources 26/03/2024 Guidance on the scheme rules Tagged: Scheme Rules Legal Ombudsman Scheme
Guidance: Our approach to determining complaints in The LeO Process 26/03/2024 Guidance: Our approach to determining complaints
Guidance: Our approach to determining complaints in Technical advice desk 26/03/2024 Guidance: Our approach to determining complaints
LeO publishes enhanced guidance on remedies in News 31/07/2025 LeO publishes enhanced guidance on remedies
Guidance: Our approach to putting things right in The LeO Process 26/03/2024 Guidance: Our approach to putting things right Tagged: remedies
Guidance: Our approach to putting things right in Technical advice desk 26/03/2024 Guidance: Our approach to putting things right
Offering a remedy in line with LeO's remedies guidance can save everyone time in Case studies 27/11/2025 Offering a remedy in line with LeO's remedies guidance can save everyone time
Our Guidance on Remedies is a useful reference tool in resolving complaints in Case studies 18/12/2025 Our Guidance on Remedies is a useful reference tool in resolving complaints
Guidance: Scheme Rules changes April 2023 in News 26/03/2024 Guidance: Scheme Rules changes April 2023
Complaining to a legal service provider in Complaints process 01/10/2026 Guidance and resources on how consumers can complain about their legal service provider. Tagged: complaints journey complaint letter template closed firm guidance closed firms how we work Help for prisoners complaining
Preventing complaints in Learning Resources 18/12/2025 Guidance and resources which highlight best practice in customer service and the key drivers for complaints Tagged: Preventing complaints Annual complaints data good costs services case studies good complaints handling training and events
Bringing a complaint to us in Complaints process 29/07/2026 Guidance and resources on how you can bring your complaint to the Legal Ombudsman. Tagged: factsheets representative authority form complaint form scheme rules helping prisoners complaining
Our approach during the COVID-19 pandemic in News 16/03/2026 Approach during COVID-19 Pandemic Tagged: Guidance
Learning Resources in For Legal Service Providers 26/03/2024 Guidance and resources to support you, as a legal service provider, to resolve complaints brought to you by your clients Tagged: training and events Preventing complaints complaints handling lawyer information solicitor information
