Do you act for complainants? in FAQs 15/03/2024 Tagged: Complaints Scheme Rules Consumer journey FAQs
Can I ask the Legal Ombudsman to look at my complaint if I’ve already accepted a remedy from my service provider? in FAQs 15/03/2024 Tagged: Complaints How to complain to your service provider FAQs
Do you accept complaints about accountants? in FAQs 15/03/2024 Tagged: Complaints accountants Complaints we investigate FAQs
What is a legal service provider? in FAQs 15/03/2024 Tagged: Legal service provider Regulated firms FAQs
I want to complain, should I still pay the service provider’s fee? in FAQs 15/03/2024 Tagged: FAQs Legal fee service provider fee
Do you expect service providers to tell clients about the Ombudsman? in FAQs 15/03/2024 Tagged: First tier complaints handling FAQs Consumer journey
A research company has contacted me about my experience with you. Is this legitimate? in FAQs 05/05/2026 Tagged: Independent market research FAQs MEL research
Complaints process in For Consumers 26/03/2024 Our resources help consumers make informed choices about resolving a complaint with their legal service provider. Tagged: case studies FAQs factsheets accessibility make a complaint
Corporate Publications in Who We Are 26/03/2024 Corporate publications including annual reports, business plans and board information Tagged: Corporate resources FAQs Governance Reports and Plans Consultations Corporate policies
What information do you share with the regulators? in FAQs 15/03/2024 Tagged: Memoranda of Understanding Legal Services Act 2007 Legal Service Board FAQs
Are there situations where you may decide not to investigate a complaint? in FAQs 15/03/2024 Tagged: Complaints we investigate FAQs Complaints we do not investigate
Is there a charge for your service? in FAQs 15/03/2024 Tagged: Legal fee service provider fee free service FAQs
Do you consider complaints about professional negligence? in FAQs 15/03/2024 Tagged: Complaints How to complain to your service provider professional negligence FAQs
