Skip to main content
Contact Us
News
Data centre
Menu
Make A Complaint
Who We Are
Our organisation
Our Board
Executive Team
Ombudsman Team
Corporate Publications
Governance
Schedule of matters reserved to the Office for Legal Complaints
Remuneration Committee (RemCo) TOR
Reports and plans
Consultations
Strategy and Business plan consultation 2020-23 responses
Transparency and Reporting Impact Discussion paper (October 2019)
Our responses to consultations
Business Plan and Budget consultation 2025/26
Business Plan and Budget consultation 2026-27
Model Complaints Resolution Procedure - Call for Input
Scheme Rules
Corporate policies
Working for us
Equality, diversity and inclusion
For Consumers
Complaints process
Using a legal service provider
Personal injury complaints
Using a divorce lawyer: 10 top tips
Complaining to a legal service provider
Bringing a complaint to us
Complaints we can help with
Other useful organisations
Factsheets
Our commitment to you
About our service
Investigating your complaint
Complaining to your service provider
Closed service providers
Stamp duty
Unhappy with our service?
Managing unacceptable behaviour policy
FAQs
Model Complaints Resolution Procedure
For Legal Service Providers
Learning Resources
Training and Events
Preventing complaints
Overview of annual complaints data
Responding to challenging situations
An ombudsman's view of good costs service
Complaints in focus - stamp duty
Losing the plot – residential conveyancing complaints
The price of separation: Divorce related legal complaints and their causes
Complaints in focus: No win, no fee agreements
Complaints in focus - wills and probate
Complaints about legal costs
Spotlight on: Stamp Duty changes
Spotlight on: Third party delays
Spotlight on: Probate - How to be Reasonable
Good complaints handling
Our approach to dealing with cybercrime
Responding to challenging situations
The Language of Complaints research
Best practice complaint handling guide
A business case for good complaint handling
Guidance on remedies
Spotlight on: Remedies
Guidance on remedies: examples (1)
Spotlight on: Early Resolution
The LeO Process
Guidance: Scheme Rules FAQ
Guidance: Our approach to determining complaints
Our approach during the COVID-19 pandemic
Guidance: Our approach to putting things right
Guidance: Complaints alleging negligence
Guidance: for accountants
Technical advice desk
Our approach during the COVID-19 pandemic
Guidance: Complaints alleging negligence
Guidance: Scheme Rules FAQ
Guidance: Our approach to putting things right
Guidance: Our approach to determining complaints
Guidance: for accountants
Model Complaints Resolution Procedure
Spotlight series
Spotlight on: Residential Conveyancing
Complaints process
FAQs
Information Centre
How We Work
Common complaints
Customer Service Principles
Data centre
Complaints data
Legal Ombudsman 2023/24 annual complaints data and insight
Legal Ombudsman 2024/25 annual complaints data and insight
2025/26 - Quarter 1 complaints data
2025/26 - Quarter 2 complaints data
2025/26 - Quarter 3 complaints data
Legal Ombudsman 2025/26 annual complaints data and insight
Ombudsman decision data
Research and reports
News
Case studies
Public Interest Decisions
Contact Us
News
Data centre
Make A Complaint
Who We Are
Our organisation
Our Board
Executive Team
Ombudsman Team
Corporate Publications
Governance
Reports and plans
Consultations
Scheme Rules
Corporate policies
Working for us
Equality, diversity and inclusion
For Consumers
Complaints process
Using a legal service provider
Complaining to a legal service provider
Bringing a complaint to us
Complaints we can help with
Other useful organisations
Factsheets
Our commitment to you
About our service
Investigating your complaint
Complaining to your service provider
Closed service providers
Stamp duty
Unhappy with our service?
Managing unacceptable behaviour policy
FAQs
Model Complaints Resolution Procedure
For Legal Service Providers
Learning Resources
Training and Events
Preventing complaints
Good complaints handling
The LeO Process
Technical advice desk
Model Complaints Resolution Procedure
Spotlight series
Complaints process
FAQs
Information Centre
How We Work
Common complaints
Customer Service Principles
Data centre
Complaints data
Ombudsman decision data
Research and reports
News
Case studies
Public Interest Decisions
Search
Search
Search
Latest News
Showing page 14 of 24
Filter by:
CLEAR
Toggle filters
OLC members (
2
)
Annual Report (
6
)
Press release (
12
)
Board blog (
8
)
Newsletter (
24
)
Office for Legal Complaints (
29
)
Legal Ombudsman service (
1
)
Consultation (
10
)
strategy and business plan (
7
)
governance (
3
)
Guidance (
11
)
Board minutes (
2
)
events (
1
)
Chief Ombudsman (
4
)
Chief Operating Officer (
1
)
Scheme Rules (
8
)
Consumer resources (
3
)
Research (
3
)
Memorandum of Understanding (
1
)
Corporate report (
1
)
Chief Executive (
1
)
Equality and Diversity (
1
)
OLC (
1
)
news (
7
)
Business plan and budget (
2
)
blog (
2
)
Scheme Rules FAQs (
1
)
Guidance on Scheme Rules (
1
)
Business plan (
1
)
Strategy (
1
)
Costs Guidance (
1
)
Costs (
1
)
legal fees (
1
)
#spotlight #stampduty #insight (
1
)
LeO News (
4
)
Information for lawyers (
4
)
04 FEBRUARY 2021
Supporting Race Equality Week
13 JANUARY 2021
OLC: publication of board papers
05 JANUARY 2021
Invitation to Tender - Service Complaints Adjudicator
04 NOVEMBER 2020
Consultation: Business Plan and Budget 2021/22
29 OCTOBER 2020
LEO News in Brief
29 OCTOBER 2020
Blog by Elisabeth Davies, Chair of the OLC
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
