The LeO Process in Learning Resources 11/03/2026 Guidance and resources on the ombudsman scheme Tagged: How we work Our approach Scheme Rules FAQs case studies LeO process
Technical advice desk in Learning Resources 26/03/2024 Advice line for technical queries from service providers Tagged: How we work Our approach Scheme Rules FAQs case studies LeO process complaint handling advice
Introducing the Model Complaints Resolution Procedure in LeO News 35 03/10/2025 The Model Complaints Resolution Procedure is designed to support legal service providers to improve their complaints handling Tagged: LeO News
Our recent engagement: listening and learning in LeO News 29 26/03/2024 We regularly engage with a range of organisations with a shared interest in better legal services and dispute resolution. We’ve recently delivered training, attended conferences, as well as meeting with the with the Legal Services Consumer Panel and ombudsman schemes from across the UK and Ireland. Tagged: LeO News Engagement Insight Events
Chief Ombudsman's introduction: a step change and an evolution in LeO News 29 14/05/2024 The Office for Legal Complaints’ latest Annual Report and Accounts, published this week, highlights the step-change LeO has made in 2022/23. As we commit to staying the course in improving our service, we’re also looking ahead to the LeO of the future. Tagged: LeO News Annual Report Strategy
LeO with Pride: we join the SRA at Birmingham’s Pride Parade in LeO News 29 14/05/2024 As part of Pride Month celebrations, LeO joined the SRA at Birmingham’s Pride Parade. Tagged: Equality and Diversity Staff networks Working at LeO
Good complaints handling in Learning Resources 16/03/2026 Guidance to ensure legal service providers are meeting their statutory requirements as well as best practive resources. Tagged: good complaints handling first tier complaints training and events How we work Complaints process lawyer information solicitor information
