Timely communication and complaints handling are vital in residential conveyancing 13/03/2026 Timely communication and complaints handling are vital in residential conveyancing
Clear reasoning supports early resolution of advice complaints 23/07/2026 Clear reasoning supports early resolution of advice complaints
Promptly addressing a service failing and good complaints handling 16/01/2026 Promptly addressing a service failing and good complaints handling
Good complaints handling & engagement with LeO quickens resolution 19/01/2026 Good complaints handling and engagement with LeO quickens resolution
The Ombudsman may dismiss complaints with no prospects of success 13/03/2026 The Ombudsman may dismiss complaints with no prospects of success
Office for Legal Complaints publishes 2024/25 Annual Report and Accounts 21/07/2025 Office for Legal Complaints publishes 2024/25 Annual Report and Accounts
Office for Legal Complaints publishes 2025/26 Annual Report and Accounts 03/07/2026 Office for Legal Complaints publishes 2025/26 Annual Report and Accounts
Poor complaints handling results in additional impact and leads to higher remedies 31/03/2026 Poor complaints handling results in additional impact and leads to higher remedies
Our Guidance on Remedies is a useful reference tool in resolving complaints 18/12/2025 Our Guidance on Remedies is a useful reference tool in resolving complaints
Improved case studies – helping to resolve and prevent complaints 26/03/2024 We’ve updated our online case studies to make them more relevant, accessible and useful. Tagged: Cybercrime case studies Learning from complaints Learning resources
Guidance: Our approach to determining complaints 26/03/2024 Guidance: Our approach to determining complaints
Complaints in focus: No win, no fee agreements 26/03/2024 Complaints in focus: No win, no fee agreements
Guidance: Our approach to determining complaints 26/03/2024 Guidance: Our approach to determining complaints
Legal Ombudsman research reveals AI's growing influence on complaints 01/10/2026 Legal Ombudsman research reveals AI's growing influence on complaints
Office for Legal Complaints publishes 2023/24 Annual Report and Accounts 24/07/2024 Office for Legal Complaints publishes 2023/24 Annual Report and Accounts
