LeO marks major milestone with Call for Input on model complaints procedure in News 24/03/2026 LeO marks major milestone with call for input on Model Complaints Resolution Procedure
Legal Ombudsman research reveals AI's growing influence on complaints in News 01/10/2026 Legal Ombudsman research reveals AI's growing influence on complaints
Office for Legal Complaints publishes 2025/26 Annual Report and Accounts in News 03/07/2026 Office for Legal Complaints publishes 2025/26 Annual Report and Accounts
Office for Legal Complaints publishes 2024/25 Annual Report and Accounts in News 21/07/2025 Office for Legal Complaints publishes 2024/25 Annual Report and Accounts
Office for Legal Complaints publishes 2023/24 Annual Report and Accounts in News 24/07/2024 Office for Legal Complaints publishes 2023/24 Annual Report and Accounts
Office for Legal Complaints welcomes Independent Review of Legal Services Regulation in News 26/03/2024 Office for Legal Complaints welcomes Independent Review of Legal Services Regulation Tagged: Press release
Poor complaints handling results in additional impact and leads to higher remedies in Case studies 31/03/2026 Poor complaints handling results in additional impact and leads to higher remedies
Office for Legal Complaints publishes 2022/23 Annual Report and Accounts in News 26/03/2024 Office for Legal Complaints publishes 2022/23 Annual Report and Accounts Tagged: Press release
Poor complaints handling and lack of clarity lengthens complaint resolution in Case studies 19/01/2026 Poor complaints handling and lack of clarity lengthens complaint resolution
Clear communication and a thorough complaints review can save time in Case studies 10/03/2026 Clear communication and a thorough complaints review can save time
Our Guidance on Remedies is a useful reference tool in resolving complaints in Case studies 18/12/2025 Our Guidance on Remedies is a useful reference tool in resolving complaints
Good communication practices reduce complaints and improve client satisfaction in Case studies 11/02/2026 Good communication practices reduce complaints and improve client satisfaction
Learning from complaints in News 26/03/2024 This article is part of LeO News, edition 24. Tagged: events Newsletter
LeO welcomes LSB's framework for achieving a positive complaints culture in News 29/05/2024 Legal Ombudsman welcomes Legal Service Board’s framework for achieving a positive complaints culture
Policy statement – approach to complaints where the respondent also provides non-legal services in Corporate Publications 26/03/2024 Policy statement – approach to complaints where the respondent also provides non-legal services Tagged: Policy statement Non-legal services Non-legal service providers Corporate policies
