Investigating complaints - Information for service providers 26/03/2024 Investigating complaints - Information for service providers
How to complain to your service provider 19/07/2024 How to complain to your service provider Tagged: How to complain complaints journey complaint letter template closed firm guidance How we work consumer journey Help for prisoners
New factsheet launched – Unhappy with our service 26/03/2024 New factsheet launched – Unhappy with our service Tagged: Consumer resources
Equality, diversity and inclusion 28/11/2025 The Legal Ombudsman has a strategy for ensuring that the principles of equality, diversity and inclusion (EDI) are at the heart of everything we do – both as an employer and as a public service. Tagged: equality diversity inclusion
New self-service Customer Assessment Tool 26/03/2024 New self-service Customer Assessment Tool Tagged: Consumer resources
Office for Legal Complaints - Rules of procedure 26/03/2024 Rules of Procedure for the OLC Tagged: Rules of procedure OLC Office for Legal Complaints Legal Ombudsman Scheme
Chief Ombudsman, Paul McFadden, to move on in October 2025 31/03/2025 Chief Ombudsman, Paul McFadden, to move on in October 2025
Georgina Philippou to join the Board of the Office for Legal Complaints 26/03/2024 Georgina Philippou to join the Board of the Office for Legal Complaints Tagged: OLC members
OLC launches Scheme Rules consultation 26/03/2024 Office for Legal Complaints launches Scheme Rules consultation Tagged: Press release Scheme Rules
Bringing a complaint to us 26/03/2024 Guidance and resources on how you can bring your complaint to the Legal Ombudsman. Tagged: factsheets representative authority form complaint form scheme rules helping prisoners complaining
Delays and lack of response by probate service provider 27/11/2025 Delays and lack of response by probate service provider led to extended resolution time and increased remedy
Changes to the Legal Ombudsman's Scheme Rules 26/03/2024 Changes to the Legal Ombudsman's Scheme Rules article Tagged: news Scheme Rules
If service providers explain their process up front, disputes are less likely 27/11/2025 If service providers explain their process up front, disputes are less likely
Governance agreements 26/03/2024 Agreements which set out the working relationship between the Legal Ombudsman and other external stakeholders Tagged: Office for Legal Complaints governance Memorandum of Understanding
