Working for us 04/09/2025 Are you thinking about joining us? Here you can find out more about what we do, why it matters, the part you could play and what we offer our people. You can also read about our commitment to being an equal, diverse and inclusive place to work – and what that means for you. Tagged: Careers Jobs Vacancies
Complaining to a legal service provider 29/07/2026 Guidance and resources on how consumers can complain about their legal service provider. Tagged: complaints journey complaint letter template closed firm guidance closed firms how we work Help for prisoners complaining
For Consumers 10/06/2024 You can find information about our process, and access a range of our factsheets and frequently asked questions here.
Six month time limit - complaint accepted 26/03/2024 Case study - six month time limits Tagged: Our rules Six month limit
Stamp duty, consumer factsheet 26/03/2024 We have put together some tips, based on our experience of resolving disputes around stamp duty. This consumer factsheet has been created to give you a better understanding of the issues and potential risks around buying your home. Tagged: stamp duty factsheets
Do you have rules about the complaints you can investigate? 15/03/2024 Tagged: Scheme Rules Complaint Checker FAQs
Using a legal service provider 26/03/2024 Guidance on using legal service providers. Tagged: Consumer resources FAQs factsheets Conveyancing lawyer Divorce lawyer stamp duty home buyers first time buyers consumer factsheets good costs services Ombudsman decision data decision data
Good complaints handling 16/03/2026 Guidance to ensure legal service providers are meeting their statutory requirements as well as best practive resources. Tagged: good complaints handling first tier complaints training and events How we work Complaints process lawyer information solicitor information
Ombudsman decision data 28/07/2026 Data about the decisions made by ombudsman. Tagged: performance data decision data KPIs
Stamp duty - feedback for lawyers 26/03/2024 We have put together some tips, based on our experience of resolving disputes around stamp duty, which may help you to ensure your clients aren’t being hit with any nasty surprises. Tagged: stamp duty Legal Ombudsman or CLC? lawyer information solicitor information
