If the complaint is unlikely to be upheld, it might not be considered for a full investigation in Case studies 27/11/2025 If the complaint is unlikely to be upheld, it might not be considered for a full investigation
Failing to respond to a complaint can increase impact and remedy in Case studies 23/07/2026 Failing to respond to a complaint can increase impact and remedy
Service failings may require loss of chance remedies in Case studies 23/07/2026 Service failings may require loss of chance remedies
Office for Legal Complaints publishes 2022/23 Annual Report and Accounts in News 26/03/2024 Office for Legal Complaints publishes 2022/23 Annual Report and Accounts Tagged: Press release
Guide to uploading documents with your complaint form submission in Complaints process 30/04/2025 This page explains how to upload supporting documents with your complaint form submission
Only obviously wrong advice will result in an upheld complaint in Case studies 13/03/2026 Only obviously wrong advice will result in an upheld complaint
Investigating complaints - Information for service providers in Learning Resources 26/03/2024 Investigating complaints - Information for service providers
Office for Legal Complaints publishes 2023/24 Annual Report and Accounts in News 24/07/2024 Office for Legal Complaints publishes 2023/24 Annual Report and Accounts
Good complaint management creates faster, fairer resolutions in Case studies 16/03/2026 Good complaint management creates faster, fairer resolutions
Losses needs to have been caused by the service provider’s service failing in Case studies 27/11/2025 To direct a payment for a loss, that loss needs to have been caused by the service provider’s service failing
A client's dissatisfaction does not imply that the provider's service was unreasonable in Case studies 17/02/2026 A client's dissatisfaction does not imply that the provider's service was unreasonable
New factsheet launched – Unhappy with our service in News 26/03/2024 New factsheet launched – Unhappy with our service Tagged: Consumer resources
Multiple service failings can increase remedy awarded in Case studies 23/07/2026 Multiple service failings can increase remedy awarded
The transfer of CMC complaints to the Financial Ombudsman Service in Factsheets 25/09/2024 The transfer of CMC complaints to the Financial Ombudsman Service Tagged: factsheets CMCs CMC complaints transfer
