Guidance: Complaints alleging negligence in Technical advice desk 26/03/2024 Guidance: Complaints alleging negligence
Chairs Blog - 2023/24 Annual Report and Accounts in News 23/07/2024 Chairs Blog - 2023/24 Annual Report and Accounts
Model Complaints Resolution Procedure in For Consumers 10/08/2026 Model Complaints Resolution Procedure Tagged: #complaintshandling #mcrp
Complaints about how fees have been calculated and communicated in Case studies 30/09/2024 Complaints about how fees have been calculated and communicated Tagged: Case studies
Invitation to Tender - Service Complaints Adjudicator in News 26/03/2024 Tender for Service Complaints Adjudicator
Investigating complaints - Information for service providers in Learning Resources 26/03/2024 Investigating complaints - Information for service providers
Losing the plot – residential conveyancing complaints in Preventing complaints 26/03/2024 Losing the plot – residential conveyancing complaints
Guidance: our approach to determining complaints in News 26/03/2024 Guidance: our approach to determining complaints Tagged: Guidance
Blog by Elisabeth Davies, Chair of the OLC in News 26/03/2024 Elisabeth Davies, Chair of the OLC, provides an update on the Legal Ombudsman's Annual Report and Accounts 2022/23 Tagged: Board blog Office for Legal Complaints Annual Report
Introducing the Model Complaints Resolution Procedure in News 26/06/2025 Introducing the Model Complaints Resolution Procedure
Updated guidance on complaints about costs in News 26/03/2024 Updated guidance on complaints about costs Tagged: Costs Guidance Costs Guidance
Model Complaints Resolution – Call for Input in LeO News 37 19/06/2026 Model Complaints Resolution – Call for Input
New research warns professionals on importance of their language in complaints in News 26/03/2024 New research warns professionals on importance of their language in complaints Tagged: Research
