Using a legal service provider in Complaints process 26/03/2024 Guidance on using legal service providers. Tagged: Consumer resources FAQs factsheets Conveyancing lawyer Divorce lawyer stamp duty home buyers first time buyers consumer factsheets good costs services Ombudsman decision data decision data
How to complain to your service provider in Complaints process 19/07/2024 How to complain to your service provider Tagged: How to complain complaints journey complaint letter template closed firm guidance How we work consumer journey Help for prisoners
Service failings caused emotional distress in Case studies 26/03/2024 This firm caused unnecessary emotional distress with service failings in an immigration case...
Investigating your complaint in Factsheets 26/03/2024 In this section we will tell you more about how we investigate your complaints. Tagged: investigating complaints factsheets Resolving complaints
Third-party delay - complaint resolved by an early resolution in Case studies 28/05/2025 Third-party delay - complaint resolved by final decision
Chairs Blog - 2023/24 Annual Report and Accounts in News 23/07/2024 Chairs Blog - 2023/24 Annual Report and Accounts
Complaints process in For Consumers 26/03/2024 Our resources help consumers make informed choices about resolving a complaint with their legal service provider. Tagged: case studies FAQs factsheets accessibility make a complaint
Reasonable professional judgement and good complaint handling in Case studies 16/01/2026 Reasonable professional judgement and good complaint handling
Reasonable advice undermined by poor communication and complaint handling in Case studies 27/11/2025 Reasonable advice undermined by poor communication and complaint handling
Good complaint handling enables swift resolution in Case studies 19/01/2026 Good complaint handling enables swift resolution
A good apology and solution are key to complaint resolution in Case studies 13/03/2026 A good apology and solution are key to complaint resolution
Chief Ombudsman's introduction: a step change and an evolution in LeO News 29 14/05/2024 The Office for Legal Complaints’ latest Annual Report and Accounts, published this week, highlights the step-change LeO has made in 2022/23. As we commit to staying the course in improving our service, we’re also looking ahead to the LeO of the future. Tagged: LeO News Annual Report Strategy
