Introducing the Model Complaints Resolution Procedure 26/06/2025 Introducing the Model Complaints Resolution Procedure
Losing the plot – residential conveyancing complaints 26/03/2024 Losing the plot – residential conveyancing complaints
OLC launches Scheme Rules consultation 26/03/2024 Office for Legal Complaints launches Scheme Rules consultation Tagged: Press release Scheme Rules
Schedule of matters reserved to the Office for Legal Complaints 03/06/2024 Schedule of matters reserved to the Office for Legal Complaints Tagged: OLC Office for Legal Complaints governance
Investigating complaints - Information for service providers 26/03/2024 Investigating complaints - Information for service providers
Updated guidance on complaints about costs 26/03/2024 Updated guidance on complaints about costs Tagged: Costs Guidance Costs Guidance
Introducing the Model Complaints Resolution Procedure 03/10/2025 The Model Complaints Resolution Procedure is designed to support legal service providers to improve their complaints handling Tagged: LeO News
New research warns professionals on importance of their language in complaints 26/03/2024 New research warns professionals on importance of their language in complaints Tagged: Research
Timely communication and complaints handling are vital in residential conveyancing 13/03/2026 Timely communication and complaints handling are vital in residential conveyancing
The price of separation: Divorce related legal complaints and their causes 26/03/2024 The price of separation: Divorce related legal complaints and their causes
