The transfer of CMC complaints to the Financial Ombudsman Service in Factsheets 25/09/2024 The transfer of CMC complaints to the Financial Ombudsman Service Tagged: factsheets CMCs CMC complaints transfer
Good complaints handling in Learning Resources 16/03/2026 Guidance to ensure legal service providers are meeting their statutory requirements as well as best practive resources. Tagged: good complaints handling first tier complaints training and events How we work Complaints process lawyer information solicitor information
Premature complaints in LeO news 26 26/03/2024 LeO News 26 - Premature complaints Tagged: newsletter premature
Elaine Banton joins the Board of the Office for Legal Complaints in News 16/10/2024 Elaine Banton to join the Board of the Office for Legal Complaints Tagged: OLC members
Deciding whether complaints are in time – requests for bills in Case studies 30/09/2024 Deciding whether complaints are in time – requests for bills Tagged: Case studies
Learning from complaints in Good complaints handling 26/03/2024 Resources on good complaints handling Tagged: Learning from complaints
Schedule of matters reserved to the Office for Legal Complaints in Governance 03/06/2024 Schedule of matters reserved to the Office for Legal Complaints Tagged: OLC Office for Legal Complaints governance
Model Complaints Resolution Procedure - Call for Input in Consultations 21/05/2026 Model Complaints Resolution Procedure - Call for Input Tagged: complaints consultation callforinput legalombudsman MCRP
Model Complaints Resolution Procedure in Learning Resources 10/09/2026 Model Complaints Resolution Procedure Tagged: #complaintshandling #mcrp
LeO takes action to prevent complaints about legal fees in News 30/09/2024 LeO takes action to stop complaints involving legal fees and reclaiming them Tagged: news legal fees
Complaints in focus - wills and probate in Preventing complaints 26/03/2024 Complaints in focus - wills and probate
Complaints in focus - stamp duty in Preventing complaints 26/03/2024 Complaints in focus - stamp duty
Complaints about legal costs in Preventing complaints 30/09/2024 What legal providers, consumers and their representatives need to know when it comes to disputes about legal costs on a “no win, no fee” basis. Tagged: Preventing complaints
Guidance: Complaints alleging negligence in The LeO Process 26/03/2024 Guidance: Complaints alleging negligence
