Complaints in focus: No win, no fee agreements 26/03/2024 Complaints in focus: No win, no fee agreements
Inclusive service policy statement 26/03/2024 inclusive service policy statement Tagged: Inclusive service policy statement Legal Ombudsman service Legal Ombudsman customers Legal Ombudsman committment service policy
I want to complain, should I still pay the service provider’s fee? 15/03/2024 Tagged: FAQs Legal fee service provider fee
The service provided no value 26/03/2024 This firm provided a service of no value and charged more than they advised...
No poor service - conveyancing complaint 26/03/2024 Case study where it was found by the Legal Ombudsman that there was no poor service given... Tagged: Resolving complaints
Can I complain if I've already accepted an offer? 26/03/2024 Offer accepted from service provider Tagged: Our rules
OLC proposes inflation-linked increase to LeO’s case fee 30/07/2025 OLC proposes inflation-linked increase to LeO’s case fee
Providing a service 26/03/2024 The firm challenged our jurisdiction and failed to respond to the complaint as they were acting for the mortgage lender and not Mr Z…
Service failings caused emotional distress 26/03/2024 This firm caused unnecessary emotional distress with service failings in an immigration case...
Is there a charge for your service? 15/03/2024 Tagged: Legal fee service provider fee free service FAQs
Losses needs to have been caused by the service provider’s service failing 27/11/2025 To direct a payment for a loss, that loss needs to have been caused by the service provider’s service failing
Complaints process 26/03/2024 Our resources help consumers make informed choices about resolving a complaint with their legal service provider. Tagged: case studies FAQs factsheets accessibility make a complaint
A client's dissatisfaction does not imply that the provider's service was unreasonable 17/02/2026 A client's dissatisfaction does not imply that the provider's service was unreasonable
Promptly addressing a service failing and good complaints handling 16/01/2026 Promptly addressing a service failing and good complaints handling
Service providers should adapt communications to customers 31/03/2026 Service providers should adapt communications to customers
