Invitation to Tender - Service Complaints Adjudicator in News 26/03/2024 Tender for Service Complaints Adjudicator
Investigating complaints - Information for service providers in Learning Resources 26/03/2024 Investigating complaints - Information for service providers
How to complain to your service provider in Complaints process 19/07/2024 How to complain to your service provider Tagged: How to complain complaints journey complaint letter template closed firm guidance How we work consumer journey Help for prisoners
An ombudsman's view of good costs service in Preventing complaints 26/03/2024 An ombudsman's view of good costs service
New self-service Customer Assessment Tool in News 26/03/2024 New self-service Customer Assessment Tool Tagged: Consumer resources
Losses needs to have been caused by the service provider’s service failing in Case studies 27/11/2025 To direct a payment for a loss, that loss needs to have been caused by the service provider’s service failing
How We Work in Information Centre 16/03/2026 Every year we help resolve thousands of complaints about the legal service from consumers who are unhappy with their legal service provider. Tagged: common complaints Scheme Rules governance case studies Consumers Ombudsman regulated firms
A client's dissatisfaction does not imply that the provider's service was unreasonable in Case studies 17/02/2026 A client's dissatisfaction does not imply that the provider's service was unreasonable
The transfer of CMC complaints to the Financial Ombudsman Service in Factsheets 25/09/2024 The transfer of CMC complaints to the Financial Ombudsman Service Tagged: factsheets CMCs CMC complaints transfer
New factsheet launched – Unhappy with our service in News 26/03/2024 New factsheet launched – Unhappy with our service Tagged: Consumer resources
Multiple service failings can increase remedy awarded in Case studies 23/07/2026 Multiple service failings can increase remedy awarded
Service providers should adapt communications to customers in Case studies 31/03/2026 Service providers should adapt communications to customers
Promptly addressing a service failing and good complaints handling in Case studies 16/01/2026 Promptly addressing a service failing and good complaints handling
Considered decisions, communicated clearly are consistent with a reasonable service in Case studies 18/12/2025 Considered decisions, communicated clearly are consistent with a reasonable service
Service failings may require loss of chance remedies in Case studies 23/07/2026 Service failings may require loss of chance remedies
