Introducing the Model Complaints Resolution Procedure 03/10/2025 The Model Complaints Resolution Procedure is designed to support legal service providers to improve their complaints handling Tagged: LeO News
Support with resolving and preventing complaints 26/03/2024 Support with resolving and preventing complaints
Get support with resolving complaints 26/03/2024 Find out how to contact us for support and read the latest queries we’ve helped to resolve. Tagged: Learning from complaints Learning resources Technical Advice
Reasonable professional judgement and good complaint handling 16/01/2026 Reasonable professional judgement and good complaint handling
Research and reports 29/05/2026 Research and reports on complaints handling Tagged: alternative dispute resolution DJS Legal Services Market Language of complaints Research and reports
Reasonable advice undermined by poor communication and complaint handling 27/11/2025 Reasonable advice undermined by poor communication and complaint handling
Model Complaints Resolution Procedure - Call for Input 21/05/2026 Model Complaints Resolution Procedure - Call for Input Tagged: complaints consultation callforinput legalombudsman MCRP
Good complaint handling enables swift resolution 19/01/2026 Good complaint handling enables swift resolution
Legal Ombudsman 2024/25 annual complaints data and insight 04/11/2025 Legal Ombudsman 2024/25 annual complaints data and insight Tagged: Annual complaints data Complaints data Insight
Annual complaints data overview 2019/20 26/03/2024 An overview of the annual complaints data and lessons for the legal sector Tagged: Guidance
Elaine Banton joins the Board of the Office for Legal Complaints 16/10/2024 Elaine Banton to join the Board of the Office for Legal Complaints Tagged: OLC members
The transfer of CMC complaints to the Financial Ombudsman Service 25/09/2024 The transfer of CMC complaints to the Financial Ombudsman Service Tagged: factsheets CMCs CMC complaints transfer
Deciding whether complaints are in time – requests for bills 30/09/2024 Deciding whether complaints are in time – requests for bills Tagged: Case studies
