Get support with resolving complaints 26/03/2024 Find out how to contact us for support and read the latest queries we’ve helped to resolve. Tagged: Learning from complaints Learning resources Technical Advice
Elaine Banton joins the Board of the Office for Legal Complaints 16/10/2024 Elaine Banton to join the Board of the Office for Legal Complaints Tagged: OLC members
Annual complaints data overview 2019/20 26/03/2024 An overview of the annual complaints data and lessons for the legal sector Tagged: Guidance
Legal Ombudsman 2024/25 annual complaints data and insight 04/11/2025 Legal Ombudsman 2024/25 annual complaints data and insight Tagged: Annual complaints data Complaints data Insight
Complaints about legal costs 30/09/2024 What legal providers, consumers and their representatives need to know when it comes to disputes about legal costs on a “no win, no fee” basis. Tagged: Preventing complaints
Investigating complaints - Information for service providers 26/03/2024 Investigating complaints - Information for service providers
Even if we uphold a complaint, a full cost refund is unlikely to be awarded 27/11/2025 Even if we uphold a complaint, a full cost refund is unlikely to be awarded
Deciding whether complaints are in time – requests for bills 30/09/2024 Deciding whether complaints are in time – requests for bills Tagged: Case studies
Model Complaints Resolution Procedure - Call for Input 21/05/2026 Model Complaints Resolution Procedure - Call for Input Tagged: complaints consultation callforinput legalombudsman MCRP
Learning from complaints 26/03/2024 Resources on good complaints handling Tagged: Learning from complaints
LeO takes action to prevent complaints about legal fees 30/09/2024 LeO takes action to stop complaints involving legal fees and reclaiming them Tagged: news legal fees
