Investigating your complaint in Factsheets 26/03/2024 In this section we will tell you more about how we investigate your complaints. Tagged: investigating complaints factsheets Resolving complaints
Investigating complaints - Information for service providers in Learning Resources 26/03/2024 Investigating complaints - Information for service providers
Complaints data in Data centre 23/07/2026 Data about the complaints we resolve each year. Tagged: Complaints data Data centre performance data
Preventing complaints in Learning Resources 18/12/2025 Guidance and resources which highlight best practice in customer service and the key drivers for complaints Tagged: Preventing complaints Annual complaints data good costs services case studies good complaints handling training and events
Accepting in ‘full and final settlement’ can restrict Ombudsman investigating in Case studies 13/03/2026 Accepting in ‘full and final settlement’ can restrict Ombudsman investigating
Support with resolving and preventing complaints in LeO News 30 26/03/2024 Support with resolving and preventing complaints
The Legal Ombudsman's Top tips for responding to complaints in Learning Resources 26/03/2024 In our experience, these are the most essential things you need to be aware of when you deal with complaints. Tagged: Responding to complaints Learning resources lawyer information solicitor information
Complaints we can help with in Complaints process 10/06/2024 Find out more about complaints we can help with
Get support with resolving complaints in LeO News 29 26/03/2024 Find out how to contact us for support and read the latest queries we’ve helped to resolve. Tagged: Learning from complaints Learning resources Technical Advice
Good complaints handling in Learning Resources 16/03/2026 Guidance to ensure legal service providers are meeting their statutory requirements as well as best practive resources. Tagged: good complaints handling first tier complaints training and events How we work Complaints process lawyer information solicitor information
Annual complaints data overview 2019/20 in News 26/03/2024 An overview of the annual complaints data and lessons for the legal sector Tagged: Guidance
LeO takes action to prevent complaints about legal fees in News 30/09/2024 LeO takes action to stop complaints involving legal fees and reclaiming them Tagged: news legal fees
Elaine Banton joins the Board of the Office for Legal Complaints in News 16/10/2024 Elaine Banton to join the Board of the Office for Legal Complaints Tagged: OLC members
The transfer of CMC complaints to the Financial Ombudsman Service in Factsheets 25/09/2024 The transfer of CMC complaints to the Financial Ombudsman Service Tagged: factsheets CMCs CMC complaints transfer
