Case studies | Legal Ombudsman

Browse our case studies to find out more about our processes and how we resolve complaints.

Stamp Duty Land Tax - complaint resolved through guided negotiation

Read Stamp Duty Land Tax - complaint resolved through guided negotiation

Stamp Duty Land Tax - complaint resolved by final decision

Read Stamp Duty Land Tax - complaint resolved by final decision

Stamp Duty Land Tax - reasonable offer made

Read Stamp Duty Land Tax - reasonable offer made

Remedies – 5.7(c) dismissal without investigation

Read Remedies – 5.7(c) dismissal without investigation

If service providers explain their process up front, disputes are less likely

Read If service providers explain their process up front, disputes are less likely