Failure to provide reasonable advice 22/12/2023 Failure to advise of car hire options left Ms P in financial distress...
A cybercrime warning to firms 22/12/2023 A lack of proper procedures to safeguard against cybercrime left this firm short...
Providing a service 22/12/2023 The firm challenged our jurisdiction and failed to respond to the complaint as they were acting for the mortgage lender and not Mr Z…
OLC and Legal Ombudsman Annual Report published 10/01/2024 OLC and Legal Ombudsman Annual Report published Tagged: Annual Report Office for Legal Complaints
Six month time limit - complaint accepted 21/12/2023 Case study - six month time limits Tagged: Our rules Six month limit
A jurisdiction challenge 21/12/2023 This firm challenged the Legal Ombudsman's involvement in this complaint as they felt they hadn't provided a legal service to the complainant...
Technical advice desk 28/11/2023 Advice line for technical queries from service providers Tagged: How we work Our approach Scheme Rules FAQs case studies LeO process complaint handling advice
Service failings caused emotional distress 22/12/2023 This firm caused unnecessary emotional distress with service failings in an immigration case...
Increasing ground rent 22/12/2023 Mr G got a shock a year after purchasing a property to find out he owed ground rent charges he wasn't expecting...
Delays outside of a firm's control 22/12/2023 This firm should have been more proactive in resolving an issue...
Scheme Rules 14/02/2024 Overview of the scheme rules Tagged: Scheme Rules Legal Ombudsman Scheme Governance How we work
Legal Ombudsman 2017-18 Annual Report published 10/01/2024 Legal Ombudsman 2017-18 Annual Report published Tagged: Annual Report Office for Legal Complaints
One year from awareness of act/omission 22/12/2023 One year from act/omission Tagged: One year time limit
