OLC publishes new strategy and business plan for LeO 03/05/2024 Office for Legal Complaints publishes new strategy and business plan for the Legal Ombudsman
OLC publishes 2023/24 Budget, Business Plan and Interim Strategy 14/05/2024 The Office for Legal Complaints has published its Business Plan and Budget for 2023/24 for the Legal Ombudsman (LeO), together with an interim strategy for 2023-24.
Legal Ombudsman proposes technical changes to Scheme Rules 26/03/2024 Legal Ombudsman proposes technical changes to Scheme Rules Tagged: Guidance Scheme Rules Office for Legal Complaints Consultation
Research and reports 26/03/2024 Research and reports on complaints handling Tagged: alternative dispute resolution DJS Legal Services Market Language of complaints Research and reports
Investigating your complaint 26/03/2024 In this section we will tell you more about how we investigate your complaints. Tagged: investigating complaints factsheets Resolving complaints
OLC Annual Report and Accounts published 26/03/2024 The Office for Legal Complaints has published its Annual Report and Accounts for 2020/21. This report covers the year from April 2020 to March 2021. Tagged: Annual Report Press release
Data centre 11/02/2025 Data about organisational performance, complaints and ombudsman decisions. Tagged: Data centre Peformance data Complaints data decision data Research and reports
LeO News – Edition 21 is out 26/03/2024 LeO News is the Legal Ombudsman’s quarterly newsletter. Tagged: Newsletter
Consultation: Business Plan and Budget 2021/22 26/03/2024 Consultation on the Office for Legal Complaints Business Plan and Budget 2021/22 Tagged: Consultation Office for Legal Complaints strategy and business plan governance
OLC Board update 26/03/2024 Elisabeth Davies, Chair of the Office for Legal Complaints (OLC), provides an update on the OLC's board meeting. Tagged: Office for Legal Complaints Board blog
4 June 2018 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 4 June 2018 Tagged: Office for Legal Complaints governance
Legal Ombudsman updates Scheme Rules 26/03/2024 Legal Ombudsman updates Scheme Rules Tagged: Scheme Rules Office for Legal Complaints
Blog by Elisabeth Davies, Chair of the OLC 26/03/2024 This article is part of LeO News, edition 24. Tagged: Newsletter Board blog Office for Legal Complaints
OLC consults on 2026/27 Business Plan and Budget for LeO 04/11/2025 OLC consults on 2026/27 Business Plan and Budget against backdrop of ‘unprecedented increase’ in complaints to LeO
