Learning from complaints 26/03/2024 This article is part of LeO News, edition 24. Tagged: events Newsletter
Learning Resources 26/03/2024 Guidance and resources to support you, as a legal service provider, to resolve complaints brought to you by your clients Tagged: training and events Preventing complaints complaints handling lawyer information solicitor information
Complaints about legal costs 30/09/2024 What legal providers, consumers and their representatives need to know when it comes to disputes about legal costs on a “no win, no fee” basis. Tagged: Preventing complaints
LeO takes action to prevent complaints about legal fees 30/09/2024 LeO takes action to stop complaints involving legal fees and reclaiming them Tagged: news legal fees
Am I expected to tell my clients in full about the Legal Ombudsman? 15/03/2024 Tagged: First tier complaints handling FAQs Consumer journey
Do you expect service providers to tell clients about the Ombudsman? 15/03/2024 Tagged: First tier complaints handling FAQs Consumer journey
Research shows room for improvement in how law firms deal with complaints 26/03/2024 Research shows room for improvement in how law firms deal with complaints Tagged: Research
Complaints about how fees have been calculated and communicated 30/09/2024 Complaints about how fees have been calculated and communicated Tagged: Case studies
