Skip to main content
  • Contact Us
  • News
  • Data centre
Legal Ombudsman home
  • Make A Complaint
  • Who We Are
    • Our organisation
      • Our Board
      • Executive Team
      • Ombudsman Team
    • Corporate Publications
      • Governance
        • Schedule of matters reserved to the Office for Legal Complaints
        • Remuneration Committee (RemCo) TOR
      • Reports and plans
      • Consultations
        • Strategy and Business plan consultation 2020-23 responses
        • Transparency and Reporting Impact Discussion paper (October 2019)
        • Our responses to consultations
        • Business Plan and Budget consultation 2025/26
      • Scheme Rules
      • Corporate policies
    • Working for us
    • Equality, diversity and inclusion
  • For Consumers
    • Complaints process
      • Using a legal service provider
        • Personal injury complaints
        • Using a divorce lawyer: 10 top tips
      • Complaining to a legal service provider
      • Bringing a complaint to us
      • Complaints we can help with
    • Factsheets
      • Our commitment to you
      • About our service
      • Investigating your complaint
      • Complaining to your service provider
      • Closed service providers
      • Stamp duty
      • Unhappy with our service?
      • Managing unacceptable behaviour policy
    • FAQs
  • For Legal Service Providers
    • Learning Resources
      • Training and Events
      • Preventing complaints
        • Overview of annual complaints data
        • Responding to challenging situations
        • An ombudsman's view of good costs service
        • Complaints in focus - stamp duty
        • Losing the plot – residential conveyancing complaints
        • The price of separation: Divorce related legal complaints and their causes
        • Complaints in focus: No win, no fee agreements
        • Complaints in focus - wills and probate
        • Complaints about legal costs
        • Spotlight on: Stamp Duty changes
      • Good complaints handling
        • Our approach to dealing with cybercrime
        • Responding to challenging situations
        • The Language of Complaints research
        • Best practice complaint handling guide
        • A business case for good complaint handling
      • The LeO Process
        • Guidance: Scheme Rules FAQ
        • Guidance: Our approach to determining complaints
        • Our approach during the COVID-19 pandemic
        • Guidance: Our approach to putting things right
        • Guidance: Complaints alleging negligence
        • Guidance: for accountants
      • Technical advice desk
        • Our approach during the COVID-19 pandemic
        • Guidance: Complaints alleging negligence
        • Guidance: Scheme Rules FAQ
        • Guidance: Our approach to putting things right
        • Guidance: Our approach to determining complaints
        • Guidance: for accountants
    • Complaints process
    • FAQs
  • Information Centre
    • How We Work
      • Common complaints
      • Customer Service Principles
    • Data centre
      • Complaints data
        • Legal Ombudsman 2023/24 annual complaints data and insight
      • Ombudsman decision data
      • Research and reports
      • Performance Data
    • News
    • Case studies
  • Contact Us
  • News
  • Data centre
  • Make A Complaint
  • Who We Are
    • Our organisation
      • Our Board
      • Executive Team
      • Ombudsman Team
    • Corporate Publications
      • Governance
      • Reports and plans
      • Consultations
      • Scheme Rules
      • Corporate policies
    • Working for us
    • Equality, diversity and inclusion
  • For Consumers
    • Complaints process
      • Using a legal service provider
      • Complaining to a legal service provider
      • Bringing a complaint to us
      • Complaints we can help with
    • Factsheets
      • Our commitment to you
      • About our service
      • Investigating your complaint
      • Complaining to your service provider
      • Closed service providers
      • Stamp duty
      • Unhappy with our service?
      • Managing unacceptable behaviour policy
    • FAQs
  • For Legal Service Providers
    • Learning Resources
      • Training and Events
      • Preventing complaints
      • Good complaints handling
      • The LeO Process
      • Technical advice desk
    • Complaints process
    • FAQs
  • Information Centre
    • How We Work
      • Common complaints
      • Customer Service Principles
    • Data centre
      • Complaints data
      • Ombudsman decision data
      • Research and reports
      • Performance Data
    • News
    • Case studies

Search Results

  1. Home
  2. Search Results

Your search for strategy and business plan returned 70 results.

Showing page 3 of 5

94.9A 19 2019 20 Strategy Business Plan

14/03/2024

OLC Strategy And Business Plan 2012 2015

14/03/2024

OLC Strategy And Business Plan 2017 2020

14/03/2024

170420 Board Strategy Business Plan 2017 2020

14/03/2024

OLC Strategy Business Plan 2017 2020

14/03/2024

Board Strategy Business Plan FINAL 170125

14/03/2024

Board Strategy Business Plan FINAL 170125 (1)

14/03/2024

Blog by Elisabeth Davies, Chair of the OLC

26/03/2024

Elisabeth Davies, Chair of the OLC, provides an update on the Legal Ombudsman's 21/22 Business Plan

Tagged: Board blog Newsletter Office for Legal Complaints

Strategy 14 17 And Business Plan 13 14 Consultation

14/03/2024

OLC Strategy 2013 16 And Business Plan 2013 14

14/03/2024

OLC Strategy 2012 15 And Business Plan 2012 13

14/03/2024

PFCA Consultation Reponse Consultation Strategy Business Plan 2017 2020

14/03/2024

BBA FLA UKCA Joint Response Leo Strategy Business Plan Consultation

14/03/2024

OLC Strategy 2023 24 And Business Plan 2023 24 FINAL (1) (1)

14/03/2024

OLC Business Plan 2019 20

14/03/2024

  • 1
  • 2
  • 3
  • 4
  • 5
Translate
© 2024 Legal Ombudsman
  • Privacy
  • Cymraeg
  • Accessibility
  • Complain about us