Effective complaint handling can prevent costly case fees 13/03/2026 Effective complaint handling can prevent costly case fees
Model Complaints Resolution Procedure 29/07/2026 Model Complaints Resolution Procedure Tagged: #complaintshandling #mcrp
Model Complaints Resolution Procedure 29/07/2026 Model Complaints Resolution Procedure Tagged: #complaintshandling #mcrp
Learning Resources 26/03/2024 Guidance and resources to support you, as a legal service provider, to resolve complaints brought to you by your clients Tagged: training and events Preventing complaints complaints handling lawyer information solicitor information
LeO takes action to prevent complaints about legal fees 30/09/2024 LeO takes action to stop complaints involving legal fees and reclaiming them Tagged: news legal fees
Introducing the Model Complaints Resolution Procedure 26/06/2025 Introducing the Model Complaints Resolution Procedure
Complaints about legal costs 30/09/2024 What legal providers, consumers and their representatives need to know when it comes to disputes about legal costs on a “no win, no fee” basis. Tagged: Preventing complaints
Complaints about how fees have been calculated and communicated 30/09/2024 Complaints about how fees have been calculated and communicated Tagged: Case studies
