Complaints about legal costs in Preventing complaints 30/09/2024 What legal providers, consumers and their representatives need to know when it comes to disputes about legal costs on a “no win, no fee” basis. Tagged: Preventing complaints
LeO takes action to prevent complaints about legal fees in News 30/09/2024 LeO takes action to stop complaints involving legal fees and reclaiming them Tagged: news legal fees
Premature complaints in LeO news 26 26/03/2024 LeO News 26 - Premature complaints Tagged: newsletter premature
Complaints about how fees have been calculated and communicated in Case studies 30/09/2024 Complaints about how fees have been calculated and communicated Tagged: Case studies
Schedule of matters reserved to the Office for Legal Complaints in Governance 03/06/2024 Schedule of matters reserved to the Office for Legal Complaints Tagged: OLC Office for Legal Complaints governance
Model Complaints Resolution Procedure in For Consumers 10/08/2026 Model Complaints Resolution Procedure Tagged: #complaintshandling #mcrp
Introducing the Model Complaints Resolution Procedure in News 26/06/2025 Introducing the Model Complaints Resolution Procedure
Complaints in focus - wills and probate in Preventing complaints 26/03/2024 Complaints in focus - wills and probate
Our recent engagement: listening and learning in LeO News 29 26/03/2024 We regularly engage with a range of organisations with a shared interest in better legal services and dispute resolution. We’ve recently delivered training, attended conferences, as well as meeting with the with the Legal Services Consumer Panel and ombudsman schemes from across the UK and Ireland. Tagged: LeO News Engagement Insight Events
Complaints in focus - stamp duty in Preventing complaints 26/03/2024 Complaints in focus - stamp duty
2025/26 - Quarter 1 complaints data in Complaints data 04/11/2025 2025/26 - Quarter 1 complaints data
2025/26 - Quarter 3 complaints data in Complaints data 11/02/2026 2025/26 - Quarter 3 complaints data
Guidance: Complaints alleging negligence in The LeO Process 26/03/2024 Guidance: Complaints alleging negligence
Overview of annual complaints data in Preventing complaints 26/03/2024 Overview of annual complaints data
