MCRP launched to improve legal sector complaint handling 29/07/2026 New Model Complaints Resolution Procedure launched to improve legal sector complaint handling
The Legal Ombudsman's Top tips for responding to complaints 26/03/2024 In our experience, these are the most essential things you need to be aware of when you deal with complaints. Tagged: Responding to complaints Learning resources lawyer information solicitor information
Introducing the Model Complaints Resolution Procedure 03/10/2025 The Model Complaints Resolution Procedure is designed to support legal service providers to improve their complaints handling Tagged: LeO News
Support with resolving and preventing complaints 26/03/2024 Support with resolving and preventing complaints
Good complaint management creates faster, fairer resolutions 16/03/2026 Good complaint management creates faster, fairer resolutions
A good apology and solution are key to complaint resolution 13/03/2026 A good apology and solution are key to complaint resolution
Research and reports 29/05/2026 Research and reports on complaints handling Tagged: alternative dispute resolution DJS Legal Services Market Language of complaints Research and reports
Model Complaints Resolution Procedure - Call for Input 21/05/2026 Model Complaints Resolution Procedure - Call for Input Tagged: complaints consultation callforinput legalombudsman MCRP
Legal Ombudsman 2024/25 annual complaints data and insight 04/11/2025 Legal Ombudsman 2024/25 annual complaints data and insight Tagged: Annual complaints data Complaints data Insight
Guidance: An ombudsman’s view of good costs service – second edition 26/03/2024 Guidance: An ombudsman’s view of good costs service – second edition Tagged: Guidance
Get support with resolving complaints 26/03/2024 Find out how to contact us for support and read the latest queries we’ve helped to resolve. Tagged: Learning from complaints Learning resources Technical Advice
Reasonable advice undermined by poor communication and complaint handling 27/11/2025 Reasonable advice undermined by poor communication and complaint handling
