Only obviously wrong advice will result in an upheld complaint 13/03/2026 Only obviously wrong advice will result in an upheld complaint
Third-party delay - complaint resolved by an early resolution 28/05/2025 Third-party delay - complaint resolved by final decision
A good apology and solution are key to complaint resolution 13/03/2026 A good apology and solution are key to complaint resolution
Guide to uploading documents with your complaint form submission 30/04/2025 This page explains how to upload supporting documents with your complaint form submission
If the complaint is unlikely to be upheld, it might not be considered for a full investigation 27/11/2025 If the complaint is unlikely to be upheld, it might not be considered for a full investigation
Good complaint management creates faster, fairer resolutions 16/03/2026 Good complaint management creates faster, fairer resolutions
Reasonable professional judgement and good complaint handling 16/01/2026 Reasonable professional judgement and good complaint handling
Reasonable advice undermined by poor communication and complaint handling 27/11/2025 Reasonable advice undermined by poor communication and complaint handling
Good complaint handling enables swift resolution 19/01/2026 Good complaint handling enables swift resolution
Even if we uphold a complaint, a full cost refund is unlikely to be awarded 27/11/2025 Even if we uphold a complaint, a full cost refund is unlikely to be awarded
Effective complaint handling can prevent costly case fees 13/03/2026 Effective complaint handling can prevent costly case fees
Stamp Duty Land Tax - complaint resolved by final decision 18/03/2025 Stamp Duty Land Tax - complaint resolved by final decision Tagged: stamp duty
If you are unhappy with the service we have provided 15/07/2024 This factsheet tells you what actions you can take if you're unhappy with the service you have received from us. Tagged: complaint about Legal Ombudsman Factsheets
