Procedure for the reimbursement of OLC Member expenses 26/03/2024 This section tells you more about the procedure for the reimbursement of OLC Member expenses Tagged: OLC members Expenses reimbursment
Introducing the Model Complaints Resolution Procedure 03/10/2025 The Model Complaints Resolution Procedure is designed to support legal service providers to improve their complaints handling Tagged: LeO News
Whistleblowing policy and procedure 26/03/2024 This policy details the Legal Ombudsmans policy and procedures for whistleblowing Tagged: whistleblowing Corporate policies
Six month time limit - complaint accepted 26/03/2024 Case study - six month time limits Tagged: Our rules Six month limit
Ruling that an offer is reasonable 26/03/2024 The ombudsman decision is that the offer for compensation, made by the solicitor, is reasonable. Tagged: Our rules
Client not advised about six month rule 26/03/2024 A woman who complained to her solicitor she had not been properly represented in court was not sign-posted to the Legal Ombudsman Tagged: Six month limit Our rules
Best practice complaint handling guide 26/03/2024 The aim of this guide is to help you improve the overall service you provide to your customers. By sharing best practice with you, we hope you will be able to reduce the number of complaints that are escalated to the Legal Ombudsman and improve service standards across the profession. Tagged: Signposting complaint handling best practice scheme rules language responding to complaints final response remedies
