Introducing the Model Complaints Resolution Procedure in News 26/06/2025 Introducing the Model Complaints Resolution Procedure
Procedure for the reimbursement of OLC Member expenses in Corporate Publications 26/03/2024 This section tells you more about the procedure for the reimbursement of OLC Member expenses Tagged: OLC members Expenses reimbursment
Introducing the Model Complaints Resolution Procedure in LeO News 35 03/10/2025 The Model Complaints Resolution Procedure is designed to support legal service providers to improve their complaints handling Tagged: LeO News
Whistleblowing policy and procedure in Corporate policies 26/03/2024 This policy details the Legal Ombudsmans policy and procedures for whistleblowing Tagged: whistleblowing Corporate policies
Model Complaints Resolution Procedure - Call for Input in Consultations 21/05/2026 Model Complaints Resolution Procedure - Call for Input Tagged: complaints consultation callforinput legalombudsman MCRP
Guidance: Scheme Rules changes April 2023 in News 26/03/2024 Guidance: Scheme Rules changes April 2023
LeO marks major milestone with Call for Input on model complaints procedure in News 24/03/2026 LeO marks major milestone with call for input on Model Complaints Resolution Procedure
Consultation Q&A Series: Scheme Rules in News 25/08/2026 Consultation Q&A Series: Day 2 – Scheme Rule
MCRP launched to improve legal sector complaint handling in News 29/07/2026 New Model Complaints Resolution Procedure launched to improve legal sector complaint handling
Ruling that an offer is reasonable in Case studies 26/03/2024 The ombudsman decision is that the offer for compensation, made by the solicitor, is reasonable. Tagged: Our rules
Six month time limit - complaint accepted in Case studies 26/03/2024 Case study - six month time limits Tagged: Our rules Six month limit
Do you have rules about the complaints you can investigate? in FAQs 15/03/2024 Tagged: Scheme Rules Complaint Checker FAQs
