Guidance: Complaints alleging negligence in The LeO Process 26/03/2024 Guidance: Complaints alleging negligence
Guidance: Complaints alleging negligence in Technical advice desk 26/03/2024 Guidance: Complaints alleging negligence
Clear estimates help clients understand and plan for legal costs in Case studies 23/07/2026 Clear estimates help clients understand and plan for legal costs
Guidance: Scheme Rules in Learning Resources 26/03/2024 Guidance on the scheme rules Tagged: Scheme Rules Legal Ombudsman Scheme
Guidance: Our approach to determining complaints in The LeO Process 26/03/2024 Guidance: Our approach to determining complaints
Guidance: Our approach to determining complaints in Technical advice desk 26/03/2024 Guidance: Our approach to determining complaints
Transparent and clear costs information helps ensure reasonable customer expectations in Case studies 13/03/2026 Transparent and clear costs information helps ensure reasonable customer expectations
LeO publishes enhanced guidance on remedies in News 31/07/2025 LeO publishes enhanced guidance on remedies
Guidance: Our approach to putting things right in The LeO Process 26/03/2024 Guidance: Our approach to putting things right Tagged: remedies
Guidance: Our approach to putting things right in Technical advice desk 26/03/2024 Guidance: Our approach to putting things right
Offering a remedy in line with LeO's remedies guidance can save everyone time in Case studies 27/11/2025 Offering a remedy in line with LeO's remedies guidance can save everyone time
Our Guidance on Remedies is a useful reference tool in resolving complaints in Case studies 18/12/2025 Our Guidance on Remedies is a useful reference tool in resolving complaints
Preventing complaints in Learning Resources 18/12/2025 Guidance and resources which highlight best practice in customer service and the key drivers for complaints Tagged: Preventing complaints Annual complaints data good costs services case studies good complaints handling training and events
