Annual complaints data overview 2019/20 26/03/2024 An overview of the annual complaints data and lessons for the legal sector Tagged: Guidance
Complaints data 11/02/2026 Data about the complaints we resolve each year. Tagged: Complaints data Data centre performance data
Legal Ombudsman 2024/25 annual complaints data and insight 04/11/2025 Legal Ombudsman 2024/25 annual complaints data and insight Tagged: Annual complaints data Complaints data Insight
Legal Ombudsman 2023/24 annual complaints data and insight 05/12/2024 Legal Ombudsman 2023/24 annual complaints data and insight
Legal Ombudsman 2023/24 annual complaints data and insight 06/12/2024 Legal Ombudsman 2023/24 annual complaints data and insight
Data centre 16/03/2026 Data about organisational performance, complaints and ombudsman decisions. Tagged: Data centre Peformance data Complaints data decision data Research and reports
Preventing complaints 18/12/2025 Guidance and resources which highlight best practice in customer service and the key drivers for complaints Tagged: Preventing complaints Annual complaints data good costs services case studies good complaints handling training and events
OLC Annual Report and Accounts published 26/03/2024 The Office for Legal Complaints has published its Annual Report and Accounts for 2020/21. This report covers the year from April 2020 to March 2021. Tagged: Annual Report Press release
Ombudsman decision data 23/06/2026 Data about the decisions made by ombudsman. Tagged: performance data decision data KPIs
Performance 17/06/2026 This page contains details of the Legal Ombudsman Key Performance Indicators and data about the complaints investigated each year Tagged: governance Transparency Complaints data performance data KPIs Annual Report
Performance data 14/05/2024 Performance Data for the Legal Ombudsman Tagged: Data centre Key Performance Indicators performance data
