Complaint handling course - residential conveyancing 21 APRIL 2021 11:00 - 13:00 Online webinar This is a course we have run previously, however the case studies and data for this one will focus on complaints in residential conveyancing. We will share our top tips for preventing complaints and best practice in first tier complaint handling. We will discuss how we determine the level of service provided and what other factors we take into account. We will also look at options for putting things right with the consumer, exploring financial and non-financial remedies. Finally, we talk about case fees and managing challenging situations.