Good complaint handling 18 JANUARY 2023 10:00 - 11:30 Online Due to popularity, we are re-running this course. It will begin with an overview of our business process and an insight into our 2021/22 data. We will focus on our top tips for preventing complaints based on the most common complaints we investigate. In over a quarter of the complaints we dealt with during 2021/22, we found issues with the first-tier complaint handling. This session will explore best practice in this area and the importance of recognising and responding to complaints appropriately.