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Upcoming events

We run courses on complaints handling and work together with partners to deliver other training sessions. All our upcoming events are listed here. We are continuing to run all our courses and events online for the foreseeable future.

Our courses are free to attend and are available to professionals who work for a firm regulated under the Legal Services Act. They are an opportunity to meet investigators and ombudsman, find out how we work and review your own practice. 

We regularly speak at conferences and events. Please contact us if you would like to work with us on an event.

image of Legal Ombudsman's events stand

image of Legal Ombudsman's events stand

Good complaint handling webinar

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Online webinar

This course will begin with an overview of our business process and an insight into our 2019-20 data. We will focus on our top tips for preventing complaints based on the most common complaints we investigate. In nearly a quarter of the complaints we dealt with during 2019-20, we found issues with the first tier complaint handling. This session will explore best practice in this area and the importance of recognising and responding to complaints appropriately.

Sunderland Law Society complaints handling course

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Guest Speaker

Online webinar

A webinar for Sunderland Law Society members only. This session will focus on good complaint handling and learning from complaints. We will share our top tips for preventing complaints and best practice in first tier complaint handling. In 51% of the cases we investigated between 2019-20, we found the service was unreasonable. We will discuss how we determine the level of service provided and what other factors we take into account. We will also look at options for putting things right with the consumer, exploring financial and non-financial remedies. We will also talk about case fees and managing challenging situations.

Learning from complaints webinar

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Online webinar

In 51% of the cases we investigated between 2019-20, we found the service was unreasonable. This session will focus on how we determine the level of service provided – whether it was reasonable, what impact it had and what factors we take into account. We then move on to explore the options for putting things right, looking at financial and non-financial remedies. Finally we discuss case fees and managing challenging customers.

Society of Licensed Conveyancers - complaint workshops

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Guest Speaker

Online event

Our ombudsman will be running focused complaint handling sessions at this years Society of Licensed Conveyancers annual conference.

Bar Council Complaints Handling seminar

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Guest Speaker

Online course

We are working with the Bar Council to hold this complaints handling session specifically for barristers. We'll look in depth at the complaint types and issues which are common in this area.

Past Events

Complaints handling workshop

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Online course

We are offering the opportunity to join a smaller group and speak with members of our ombudsman team to talk through your complaints process and questions such as whether your process needs updating or specific challenges you’re facing.

Good complaint handling and learning from complaints

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Guest Speaker

Online course with Devon and Somerset Law Society

Complaints handling course with Devon and Somerset Law Society