Need more advice?          

We are open 9am to 4pm, Monday to Friday.

How to get in touch


Call us 

General Enquires Team: 0300 555 0333

Calling from overseas:
+44 121 245 3050         

NGT Lite:
18001 0300 555 0333    

Minicom text phone:     
18002 0300 555 0333


Write to us

Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ

Email us 

You can also use the contact form at the bottom of this page.

Press & media office

For journalists' enquiries only.

Please put your media enquiry in writing along with your full contact details, nature of your enquiry, and deadline.


Please note that our office is not open to members of the public.


Service of legal documents

Our office is not open to members of the public.     

Email for our office address.

Technical advice desk

If you are a legal service provider and would like to talk to one of our ombudsman about a complaint you have received. Click here to find out more.

Service complaints

If you are unhappy with the service that we have provided, you can find out more about our service complaints process in our factsheet.

Make a complaint

infographic of notepad and pen

infographic of notepad and pen


Before you make a complaint use our complaints journey to find out more information about what you need to do.

Our Complaint Checker will tell you if you have a complaint we can accept and takes you through the complaint form.

Contact form

You can use the form below to send us your questions.

We have separate forms to make a Freedom of Information or Subject Access Request.