Guided negotiation Guided negotiation meant that Ms P received compensation for the emotional impact of this firm's mistake… Read Guided negotiation
LeO cannot require a service provider to conclude the administration of an estate Read LeO cannot require a service provider to conclude the administration of an estate
Delays and lack of response by probate service provider Read Delays and lack of response by probate service provider
Considered decisions, communicated clearly are consistent with a reasonable service Read Considered decisions, communicated clearly are consistent with a reasonable service
Our Guidance on Remedies is a useful reference tool in resolving complaints Read Our Guidance on Remedies is a useful reference tool in resolving complaints
