In this series of Spotlight articles, LeO shares practical insight drawn from its casework and wider engagement, shining a light on topical issues and common challenges to help improve service delivery and complaints handling across the legal sector.
In this article we draw on insights from LeO’s casework to support service providers and improve consumer experiences across one of the highest volume areas of legal services - residential conveyancing.
In this edition, we focus on the benefits of resolving complaints early - both at first tier and when complaints escalate.
In this edition, we focus on our approach to providing redress in response to complaints where there is a non-financial impact on a client from a failing in service, and compensation is appropriate.
In this piece we explore what it means to be “reasonable” in probate - offering practical guidance for service providers navigating requests from beneficiaries.
In this piece we look at the impact of third-party delays and how communication and managing clients’ expectations from the outset are key to driving down the likelihood of complaints.
The first article in a new series of 'Spotlight’ articles, through which LeO will share its insight on topical issues. In this piece we look at upcoming changes to Stamp Duty taking effect in April 2025 – what they are, and how the Legal Ombudsman will consider complaints about service providers failing to complete prior to the deadline.
