On 30 July 2013, the Legal Ombudsman published a discussion paper on access to redress for legal and other professional services. We sought views on the businesses and activities that could be covered by the Legal Ombudsman, in the light of the new EU Directive on Alternative Dispute Resolution (ADR). The intention of the discussion paper was to help us to formulate our approach to how the ADR Directive should be implemented. We will consider the feedback we have received when devising our response to the Department for Business, Innovation and Skills consultation which is expected to be launched in the new year.
The discussion paper is here. (pdf, opens in new window)
Our discussion paper was supported by two pieces of research:
- The first, from Northumbria University, can be read here. This research found that legal services are increasingly becoming entwined with other professional services and that this lack of clarity around regulatory boundaries can be problematic for consumers as well as for businesses.
- The second, from Queen Margaret University, looks at future models for ombudsmen and how redress could be provided to meet the challenges of a changing external environment. You can read this research here.