Case study

Case study

The case:

Mr T had approached a service provider to act for him in a claim against his employer. Following a hearing on 2 June 2013, Mr T lost his claim.

The firm gave Mr T their final bill on 6 June 2013. Mr T complained that it was excessive and it exceeded the amount they told him he would pay in their client care letter. He also believed he had been charged at the wrongly hourly rate.

Mr T brought his complaint to the Legal Ombudsman on 17 October 2017. Although Mr T was aware of the problem more than three years ago, his complaint was in time because the problem he complained about happened less than six years ago.