Skip to main content
  • Accessibility
  • Cymraeg
  • Privacy
Legal Ombudsman home
  • How We Work
    • Consumer journey
    • Complaint checker
    • Legal service provider journey
  • Make A Complaint
  • Information Centre
    • Corporate Publications
      • Governance
        • Schedule of matters reserved to the Office for Legal Complaints
        • Remuneration Committee (RemCo) TOR
      • Reports and plans
      • Consultations
        • Strategy and Business plan consultation 2020-23 responses
        • Transparency and Reporting Impact Discussion paper (October 2019)
        • Our responses to consultations
      • Scheme Rules
      • Corporate policies
      • OLC Strategy 2024-27
    • Learning Resources
      • Training and Events
      • Preventing complaints
        • Overview of annual complaints data
        • Responding to challenging situations
        • An ombudsman's view of good costs service
        • Complaints in focus - stamp duty
        • Complaints in focus - wills and probate
        • Losing the plot – residential conveyancing complaints
        • The price of separation: Divorce related legal complaints and their causes
        • Complaints in focus: No win, no fee agreements
      • Good complaints handling
        • The Language of Complaints research
        • A business case for good complaint handling
        • Responding to challenging situations
        • Our approach to dealing with cybercrime
        • Best practice complaint handling guide
      • The LeO Process
        • Our approach during the COVID-19 pandemic
        • Guidance: Complaints alleging negligence
        • Guidance: Scheme Rules FAQ
        • Guidance: Our approach to determining complaints
        • Guidance: Our approach to putting things right
        • Guidance: for accountants
      • Technical advice desk
    • Data centre
      • Complaints data
      • Ombudsman decision data
      • Research and reports
      • Performance Data
    • Consumer resources
      • Using a service provider
        • Using a divorce lawyer: 10 top tips
        • Personal injury complaints
      • Complaining to a service provider
      • Bringing a complaint to us
    • News
    • FAQs
    • Case studies
    • Factsheets
  • Who We Are
    • Our people
      • Our Board
      • Executive Team
      • Ombudsman Team
    • Performance
    • Customer Service Principles
  • Working for us
    • Our people's networks
    • Apprenticeships
  • Contact Us
    • Freedom of Information
    • Subject Access Request
    • Feedback
  • Accessibility
  • Cymraeg
  • Privacy
  • How We Work
    • Consumer journey
    • Complaint checker
    • Legal service provider journey
  • Make A Complaint
  • Information Centre
    • Corporate Publications
      • Governance
      • Reports and plans
      • Consultations
      • Scheme Rules
      • Corporate policies
      • OLC Strategy 2024-27
    • Learning Resources
      • Training and Events
      • Preventing complaints
      • Good complaints handling
      • The LeO Process
      • Technical advice desk
    • Data centre
      • Complaints data
      • Ombudsman decision data
      • Research and reports
      • Performance Data
    • Consumer resources
      • Using a service provider
      • Complaining to a service provider
      • Bringing a complaint to us
    • News
    • FAQs
    • Case studies
    • Factsheets
  • Who We Are
    • Our people
      • Our Board
      • Executive Team
      • Ombudsman Team
    • Performance
    • Customer Service Principles
  • Working for us
    • Our people's networks
    • Apprenticeships
  • Contact Us
    • Freedom of Information
    • Subject Access Request
    • Feedback

Complaining isn’t easy.
We’re here to make sure it’s
straightforward and fair.

Find out how to complain

Information for

Consumers

Resources for

Complaint handling

Information for

Legal service providers

@legalombudsman

Latest News


08 NOVEMBER 2023

Updated guidance on complaints about costs

More Latest News

Recent publications

Annual Report and Accounts 2021-22

Business Plan and Budget 2022-23

Call for input

Scheme Rules Review 2022

Translate
Contact Us enquiries@legalombudsman.org.uk 0300 555 0333
PO Box 6806
Wolverhampton
WV1 9WJ
© 2020 Legal Ombudsman
  • Privacy
  • Complaints about our service