Our ombudsman

Our ombudsman are here to help

Our ombudsman provide an independent service which can help you deal with an unresolved complaint that you might have with a legal service provider.

You can view a full list of our ombudsman team here
  • Amanda Charlton
  • Amy Bennett
  • Chris Wade
  • Clair Daniel
  • Claire Noon
  • Dan Morris
  • Dan Simner
  • Deb Dunphy
  • Hannah Logue
  • Helen Kay
  • Jack Langslow
  • James Lalor
  • Jason Chapman
  • Jodie Handley
  • Joshua Jackson
  • Karendeep Sangha-Dillon
  • Kate Aldridge
  • Kate Harris
  • Kimberly Badyal
  • Louisa Hughes
  • Mandeep Gandham
  • Michelle Short
  • Nicola Budd
  • Paris Plinston
  • Paul McFadden
  • Rhian Banner
  • Ruth Edwards
  • Simon Williams
  • Steve Pearson
  • Susan Elmore

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Phil Cain

Chief Ombudsman

Phil joined the Legal Ombudsman in February 2026, bringing over 37 years of public service experience to the role of Chief Ombudsman. 

Full Biography

Steven Pearson

Deputy Chief Ombudsman

Steven qualified as a solicitor in 1997 and spent the next 10 years working both in the UK and overseas handling recruitment in the legal and financial sectors.

Full Biography