Reports and plans 04/04/2024 A summary of corporate reports and plans: Annual Report, Strategy and Business Plans and other corporate areas Tagged: Annual Report Strategy and business plan Reports and Plans Business plan and budget Service Complaint Adjudicator Report Gender pay gap report governance
Legal Ombudsman proposes minor changes to Scheme Rules 10/01/2024 Legal Ombudsman proposes minor changes to Scheme Rules Tagged: Consumer resources Scheme Rules
Consumer guidance on Scheme Rules changes 10/01/2024 Consumer guidance on what the changes mean for consumers Tagged: Guidance on Scheme Rules
Service failings caused emotional distress 22/12/2023 This firm caused unnecessary emotional distress with service failings in an immigration case...
OLC Chair's Blog- 2024-27 Strategy and 2024/25 Business Plan launch 04/04/2024 OLC Chair's Blog- 2024-27 Strategy and 2024/25 Business Plan launch
Useful organisations 23/01/2024 This page includes information about regulators and advice / support organisations that may be useful to members of the public. Tagged: Signposting Useful organisations Helpful information Legal Ombudsman or SRA? Legal Ombudsman or CLC?
Chief Ombudsman announces new position 10/01/2024 Chief Ombudsman announces new position Tagged: Chief Ombudsman Press release
Six month time limit - complaint accepted 21/12/2023 Case study - six month time limits Tagged: Our rules Six month limit
A missed deadline had a severe impact 22/12/2023 Mr E's immigration application was refused because the firm gave the wrong deadline...
Working for us 30/11/2023 We’re a small organisation which places people at the heart of what we do. Although our workplace is based in central Birmingham, we provide a free and impartial service to people across England and Wales. Tagged: Careers Jobs Vacancies
