Providing a service 22/12/2023 The firm challenged our jurisdiction and failed to respond to the complaint as they were acting for the mortgage lender and not Mr Z…
Consultation on our 2019-20 business plan and budget 10/01/2024 Consultation on our 2019-20 business plan and budget Tagged: Office for Legal Complaints strategy and business plan Consultation
LeO News, edition 25 17/11/2023 Our newsletter updates our service providers on our latest activities and events, and features helpful guidance and informatoin for the legal service profession. Tagged: Newsletter
Consultation: Business Plan and Budget for 2023/24 10/01/2024 Consultation: Business Plan and Budget 2023/24
29 April 2019 OLC board papers and minutes 10/01/2024 OLC board papers and minutes 29 April 2019 Tagged: Office for Legal Complaints governance
4 June 2018 OLC board papers and minutes 10/01/2024 OLC board papers and minutes 4 June 2018 Tagged: Office for Legal Complaints governance
Under the spotlight – learning resources 10/01/2024 This article is part of LeO News, edition 25. Tagged: Newsletter
Failure to provide reasonable advice 22/12/2023 Failure to advise of car hire options left Ms P in financial distress...
Business Plan 2019-20 10/01/2024 Business Plan 2019-20 Tagged: Annual priorities KPIs Business plan Corporate policies
LeO Mythbusters article - beneficiaries 17/11/2023 This article is part of LeO News, edition 24. Tagged: Newsletter Guidance
Blog by Elisabeth Davies, Chair of the OLC 10/01/2024 Elisabeth Davies, Chair of the OLC, provides an update on what's been happening over Q1 of 2022/23 Tagged: Newsletter blog Board blog
Stamp duty, consumer factsheet 29/11/2023 We have put together some tips, based on our experience of resolving disputes around stamp duty. This consumer factsheet has been created to give you a better understanding of the issues and potential risks around buying your home. Tagged: stamp duty factsheets
Service failings caused emotional distress 22/12/2023 This firm caused unnecessary emotional distress with service failings in an immigration case...
