Our recent engagement: listening and learning 26/03/2024 We regularly engage with a range of organisations with a shared interest in better legal services and dispute resolution. We’ve recently delivered training, attended conferences, as well as meeting with the with the Legal Services Consumer Panel and ombudsman schemes from across the UK and Ireland. Tagged: LeO News Engagement Insight Events
No poor service - conveyancing complaint 26/03/2024 Case study where it was found by the Legal Ombudsman that there was no poor service given... Tagged: Resolving complaints
Policy statement: Publishing our decisions 26/03/2024 The Legal Services Act 2007 allows the Office for Legal Complaints (OLC) to publish reports of investigations or Ombudsman decisions if it considers it “appropriate to do so in any particular case”. In considering what the OLC considers to be “appropriate” for publication, it has been guided by the regulatory objectives of the Legal Services Act. Tagged: Publishing decisions Corporate policies Policy statement
Blog by Elisabeth Davies, Chair of the OLC 26/03/2024 This article is part of LeO News, edition 24. Tagged: Newsletter Board blog Office for Legal Complaints
OLC Board update 26/03/2024 Elisabeth Davies, Chair of the Office for Legal Complaints (OLC), provides an update on the OLC's board meeting. Tagged: Office for Legal Complaints Board blog
Celebrating Black History Month 26/03/2024 This article is part of LeO News, edition 24. Tagged: Newsletter
Managing unacceptable behaviour policy 02/12/2024 The Legal Ombudsman's guidance on managing unacceptable behaviour policy while in contact with someone using our service Tagged: consumer factsheets
Governance frameworks 26/03/2024 Information about the different terms of reference and codes of practice for the OLC and its committees Tagged: Office for Legal Complaints governance
A jurisdiction challenge 26/03/2024 This firm challenged the Legal Ombudsman's involvement in this complaint as they felt they hadn't provided a legal service to the complainant...
Complaints process 26/03/2024 Our resources help consumers make informed choices about resolving a complaint with their legal service provider. Tagged: case studies FAQs factsheets accessibility make a complaint
