Do you expect service providers to tell clients about the Ombudsman? 09/11/2020 Tagged: First tier complaints handling FAQs Consumer journey
A research company has contacted me about my experience with you. Is this legitimate? 06/11/2020 Tagged: DJS research Independent market research FAQs
Are there situations where you may decide not to investigate a complaint? 06/11/2020 Tagged: Complaints we investigate FAQs Complaints we do not investigate
Is there a charge for your service? 06/11/2020 Tagged: Legal fee service provider fee free service FAQs
Do you consider complaints about professional negligence? 01/03/2021 Tagged: Complaints How to complain to your service provider professional negligence FAQs
What information do you share with the regulators? 06/11/2020 Tagged: Memoranda of Understanding Legal Services Act 2007 Legal Service Board FAQs
My service provider has asked me to attend a meeting to discuss the complaint. Do I have to go? 06/11/2020 Tagged: How to complain to your service provider FAQs First tier complaints handling
Who do I complain to? 06/11/2020 Tagged: Complaints How to complain to your service provider Consumer journey FAQs
Do I need to complain to my service provider? 06/11/2020 Tagged: customer journey resolving complaints How to complain to your service provider FAQs
How do I make sure my service provider knows I am complaining? 06/11/2020 Tagged: FAQs Complaint letter template Complaint Checker Complaints we investigate
What if my service provider wants more than eight weeks to sort out my complaint? 23/12/2021 Tagged: How to complain to your service provider FAQs First tier complaints handling
In what situations do we decide not to investigate a case? 06/11/2020 Tagged: FAQs Complaints we investigate Complaints we do not investigate
Corporate Publications 05/11/2020 Corporate publications including annual reports, business plans and board information Tagged: Corporate resources FAQs Governance Reports and Plans Consultations Corporate policies
