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Fixed fee

Mr D felt the fixed fee was excessive because the hearing was adjourned after a few minutes...

Out of jurisdiction

Mr I was unhappy with the firm's service, however the firm were not actually providing a service to him…

Reasonable offer made

In Mr D's case, the firm made a reasonable offer to acknowledge the service issue...

Our recent engagement: listening and learning

We regularly engage with a range of organisations with a shared interest in better legal services and dispute resolution. We’ve recently delivered training, attended conferences, as well as meeting with the with the Legal Services Consumer Panel and ombudsman schemes from across the UK and Ireland.

Case fee waived

In this complaint we found the firm's service and the handling of the complaint to be reasonable so the case fee was waived...