The service provided no value 17/11/2023 This firm provided a service of no value and charged more than they advised...
Bringing a complaint to us 22/12/2023 Guidance and resources on how you can bring your complaint to the Legal Ombudsman. Tagged: factsheets representative authority form complaint form scheme rules helping prisoners complaining
Supporting Race Equality Week 10/01/2024 Race Equality Week: 1 - 7 February. Tagged: Press release Equality and Diversity
Fixed fee 10/01/2024 Mr D felt the fixed fee was excessive because the hearing was adjourned after a few minutes...
Out of jurisdiction 21/12/2023 Mr I was unhappy with the firm's service, however the firm were not actually providing a service to him…
Reasonable offer made 15/01/2024 In Mr D's case, the firm made a reasonable offer to acknowledge the service issue...
Our responses to consultations 10/01/2024 Responses sent by the Legal Ombudsman to other organisations consultations and discussions. Tagged: Closed consultations Consultation responses governance
Here to help - for prisoners 22/11/2023 Here to help: What to do if you have a complaint about your lawyer Tagged: Help for prisoners accessibility
Our recent engagement: listening and learning 10/01/2024 We regularly engage with a range of organisations with a shared interest in better legal services and dispute resolution. We’ve recently delivered training, attended conferences, as well as meeting with the with the Legal Services Consumer Panel and ombudsman schemes from across the UK and Ireland. Tagged: LeO News Engagement Insight Events
The firm acted in their client's best interest 21/12/2023 Ms H wasn't happy with the advice she was given but we found it to be reasonable...
Case fee waived 10/01/2024 In this complaint we found the firm's service and the handling of the complaint to be reasonable so the case fee was waived...
A cybercrime warning to firms 22/12/2023 A lack of proper procedures to safeguard against cybercrime left this firm short...
Performance data 05/02/2024 Performance Data for the Legal Ombudsman Tagged: Data centre Key Performance Indicators performance data