Consumer guidance on Scheme Rules changes 10/01/2024 Consumer guidance on what the changes mean for consumers Tagged: Guidance on Scheme Rules
Service failings caused emotional distress 22/12/2023 This firm caused unnecessary emotional distress with service failings in an immigration case...
Useful organisations 23/01/2024 This page includes information about regulators and advice / support organisations that may be useful to members of the public. Tagged: Signposting Useful organisations Helpful information Legal Ombudsman or SRA? Legal Ombudsman or CLC?
Chief Ombudsman announces new position 10/01/2024 Chief Ombudsman announces new position Tagged: Chief Ombudsman Press release
Six month time limit - complaint accepted 21/12/2023 Case study - six month time limits Tagged: Our rules Six month limit
A missed deadline had a severe impact 22/12/2023 Mr E's immigration application was refused because the firm gave the wrong deadline...
Working for us 30/11/2023 We’re a small organisation which places people at the heart of what we do. Although our workplace is based in central Birmingham, we provide a free and impartial service to people across England and Wales. Tagged: Careers Jobs Vacancies
Publishing our decisions: An evidenced based response November 2011 10/01/2024 November 2011. Public response to publishing decisions consultation Tagged: Consultation strategy and business plan Scheme Rules Publishing our decisions